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25+ ervaring ABN - Sopra - Microsoft - Temenos
25 jaar hypotheken - 10 jaar corebanking en FSI
Keten - Kennis - Denker
Overzicht in de hele financiële- en hypothecaire  keten – van strategie tot operatie
Senior Transformatie- & Programmaleider
Complexe veranderingen sturen met duidelijkheid, richting en executiekracht
Operational Excellence & Verbeterkracht
Procesverbetering, kwaliteit en performance als structurele motor
Below de Timeline
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Introductie
Na 25 jaar ABN en meer dan 10 jaar ervaring vanuit de markt. Ik wil mijn ervaring inzetten om banken en financiële instellingen te helpen hun ketens te vernieuwen, te vereenvoudigen en toekomstbestendig te maken
Expertise
Mortgages Home Lending Loan Servicing Loan Origination Credit Processes Payments Payment Hubs Cash & Liquidity Management Core Banking Digital Banking Retail Banking Private Banking Wealth Management Corporate Banking KYC / KYB
01
Execution & Excellence
Operational Excellence Delivery Management Operational Excellence LeanBlack Belt Six Sigma Workflow DesignP rocess Optimization Service Improvement Quality Assurance Continuous Improvement Customer Experience Journey Design Customer Excellence Strategy Execution
02
Leadership & Governance
Transformation Leadership Strategic Advisor Program Management Interim Management Governance Steering Committees Multi-Vendor Leadership C-Suite Engagement Stakeholder Alignment Organizational Transformation Operating Models Risk-Aware Decision Making
03
January 2003
After more than 15 years in ABN started in the role of Project Manager Mortgages
June 2005
Head of Department Mortgages - Member Management Team. Two successful Six Sigma Black Belt Projects. Guiding outsourcing activities to Stater N.V.
August 2008
Head of department of Proces & Change Management

Program Content Manager Retail

Program Manager VCP (PM project portfolio on internal settlements | TCO Internet Banking | Cost savings | Strategic pillar

“We were faced with the fact that we were taken over by Fortis. Enormous programs  where started and I lead some of them.

Monique - VCP program manager

April 2010
Strategy Management Consultant

Onlangs kondigde de Nederlandse staat aan dat ABN Amro in 2013 kan beginnen met de voorbereidingen voor de verkoop van de bank. ,,Dit zal waarschijnlijk resulteren in een beursnotering in 2014. Wij zijn hiermee zeer verheugd'',

Gerrit Zalmm, Bestuursvoorzitter

September 2013
Strategy Management Consultant.

IT Strategy: Improve IT Services internal and with vendors.
Lead and participate in different projects, to increase Cost Awareness and Cost Transparency.
Project Manager End User Services Support/EUS Business Processes, RfP hardware and support processes. Green IT

Head of delivery Management

Responsible for Delivery and Support of End User Services, including contracts with providers.
IT Management: managing teams Support, Delivery Management, Voice and Functional Maintenance. Program Management: Executive Role in project Delivery

Link naar artikel als je wil
Januari 2015
Head of Customer Experience

Leading team of Customer Journey Experts and Data Analytics. Program Manager Closed Loop Feedback. Improvements based upon feedback combined with data and research on a personal - team - department- process - product level

relume

verb

[ri-loom]
To relight or rekindle (a light, flame, etc.)

April 2017
Global Account Director at Sopra Banking Software

Responsible for Global Account Management, Business Development of Licences, Services and Support.

November 2019
🚀 relume launches
Strategic Account Delivery Executive

Leading the portfolio of transformational and modernization POV's, projects and programs of global strategic accounts in the Financial Industry. Always to (im)prove (with) banking for the better for their employees and their customers. Transform banking with e.g. green investment initiatives which benefits all, mobile apps to enhance the working experience of employees and the user experience of their customers, DevOps implementation & cloud initiatives to increase the agility and resilience of the organization in an forever changing banking landscape. Working with mixed teams of inhouse talent, solution- and delivery partners always in partnership with the customer for the best possible result

January 2022
Global Strategic Account Executive

Leading and delivering a well-managed, profitable and growing business, through demonstrated value to our customer, their employees and their customers. Proud to represent the number 1 global software provider in banking. Relation excellence and 25 years of experience in banking, is key for success and always starts with collaboration in a true trusted business partnership.

January 2026
Transformation Manager - Owner


Introduction of your services.

"Having worked on both the bank and supplier sides of the Financial Services industry, I bring a unique perspective that bridges the needs of financial institutions and their partners. With extensive knowledge of mortgages, I am now seeking a new challenge where I can leverage this experience to deliver meaningful impact and drive value."

Monique, as of 01-01-2026 proud owner of FSInside BV.